Messaging to educate and inspire
As part of the rebrand and website redesign, we developed a messaging framework designed to quickly answer the most important questions for any audience: who GoFundMe.org is, why it exists, what it does, and how it works. The messaging needed to serve a few key groups at once: inspiring major donors to contribute to large-scale charitable efforts, while also educating newcomers and potential partner organizations who may have never encountered the nonprofit side of GoFundMe before. Clear, direct language helped establish credibility while guiding visitors toward meaningful ways to get involved.
We paired that messaging with a content strategy that made the organization’s impact easy to understand and explore. The site integrates directly with GoFundMe’s donation platform, allowing users to browse and support urgent causes through a filterable view of active GoFundMe.org fundraisers. We also clearly articulated how GoFundMe.org operates and its relationship to the GoFundMe organization, removing confusion that previously caused skepticism among visitors. To reinforce trust and momentum, we also introduced an at-a-glance news feed highlighting milestone accomplishments and recent initiatives, giving supporters a quick way to see the organization’s impact in action.